Frequently Asked Questions
Can I cancel without charge?
No. There are always cancellations. Please note our general terms and conditions.
Where can I place my bicycle?
Depending on the rented apartments, we have lockable bicycle cages or a lockable bicycle storage room on site.
Do I have to pay tourist tax?
Yes, Dierhagen is obligatory. Children up to 16 years are free.
Can my pet come along?
Pets are allowed in some apartments. Please pay attention to a pet permit when booking.
Can be smoked in the apartment?
No. All our apartments are non-smoking apartments.
Are there several parking spaces per apartment?
There is a numbered parking space for each apartment. Other parking spaces are located opposite the resort.
When will we have to vacate the apartment?
Check-out must be done no later than 10.00 am.
When can we arrive?
During the summer months, your apartment is ready for occupancy by 4 pm. In the other months the arrival time is between noon and 2 pm. Outside of our opening hours we have a key safe ready for you.
Is there WLAN in the apartment?
Yes, our apartments have Wi-Fi. This is referred to in the housing features as "Internet". The 'Kurkarte' also gives you free access to the local hotspot of the 'Kurverwaltung'.
Do I need to pay a deposit?
No. The payment of the travel price is complete upon arrival. You can pay cash or per ec card.